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NETWORK SUPPORT SPECIALIST

PROGRAM DETAILS

TYPE:Diploma
TIME:Morning or Afternoon
DURATION:49 Weeks
FIELD PLACEMENT:Available
CAMPUSES:Specific ( INQUIRE )
NOC Code:2281, 2282
PROGRAM OUTLINENetwork Support Specialist Program Outline NBNetwork Support Specialist Program Outline NS

PROGRAM OVERVIEW

The Network Support Specialist program will provide the student with the skills and knowledge to pursue certifications and careers in computer and network-related administration. In addition to communication and support training, students receive training on popular operating systems including Microsoft Windows and Microsoft Windows Server.

Moreover, students learn how to configure computer and network technologies such as Cisco routers and switches, wireless and mobile devices, as well as learn how to automate administration using PowerShell scripts.

Additionally, students learn how to communicate effectively, as well as manage time and IT-related projects within a corporate infrastructure.

STUDENTS RECEIVE

  • 2-month field placement
  • 8 free certification exam vouchers including designations from Microsoft, CompTIA and Cisco
  • Training on popular network technologies such as Cisco routers and switches, Microsoft Exchange Server, Microsoft SQL server, as well administration using PowerShell scripts

INCLUDED COURSES

SELECT PROVINCE : NBNS


Installing and Configuring Windows Server (70-740)

The goal of this course is to provide individuals who have successfully completed an introduction to Windows with an in depth look at the different installation and configuration tasks necessary to manage Windows Server 2016. These tasks include Windows Server deployment, storage configuration, Hyper-V virtualization configuration, as well as fault tolerance, maintenance and monitoring. Additionally, this course covers the material on the Microsoft Certified Solutions Associate (MCSA) certification exam 70-740: Installation, Storage, and Compute with Windows Server 2016. At course completion, you will complete a course survey at http://www.trios.com/coursesurvey.

A+

This course provides the essential skills required of a microcomputer hardware and software service technician and covers the concepts necessary to achieve the CompTIA A+ Certification (Exams 220-901 and 220-902). More specifically, students learn the features of various hardware devices, as well as their configuration, maintenance, and troubleshooting practices. In addition, students learn how to use, configure, upgrade, troubleshoot and maintain the Windows family of operating systems.

Cisco CCNA

This course introduces students to the configuration of Cisco technologies. More specifically, this course allows students to expand their understanding of the TCP/IP, switching and routing concepts learned in Network+ to apply Cisco technologies. In addition, this course covers the concepts tested on the Cisco Certified Network Associate (CCNA) certification exam (200-125)

Career Planning & Preparation - Level I

This module introduces tools for planning and preparing for a successful job search, so that students can maintain a career-focused approach throughout their education program. Students will learn about the "Hidden" Job Market and ways to access it in their upcoming job search, how to research opportunities and network for industry contacts, and use appropriate etiquette when communicating with prospective employers. Students will identify their personal skills, values and preferences for the workplace, begin preparation of a professional resume and references, and organize proof documents for their career portfolio. Class discussions on various self-management topics introduced in Student Success Strategies will round out this module, which is a pre-requisite for Career Planning and Preparation - Part II.

Career Planning & Preparation - Level II

This module continues to build on the concepts and skills introduced in Career Planning and Preparation - Part I. Students will learn how to conduct an effective job search and identify various methods of applying for work with today's technology. Students will create a personal list of "Top Employers" and target current industry opportunities, while finalizing their professional resume, portfolio and career correspondence. Students will learn to identify the different types and forms of interviews, practice responding to typical questions, and practice follow-up, evaluation and negotiation techniques they can use to ensure success. Self-management topics from Career Planning and Preparation - Part I will be reviewed, with a focus towards on-the-job success in both learner placements and post-graduate employment.

Field Placement - Network Support Specialist

At the successful completion of the classroom hours of this program, students will be placed on an internship at an outside organization. Students will have the opportunity to apply their new and developed skills in a real-world environment. Hosts include small, medium, and large organizations that have an Information Technology department, or organizations that provide technology and technology services.

Mobile Device Support

This course introduces students to the structure and function of ActiveSync and the BlackBerry Infrastructure, as well as the concepts and procedures required to support BlackBerry and non-BlackBerry smartphones in corporate and non-corporate environments.

Network+

In this course, students will learn the theory and concepts required to successfully administer and troubleshoot TCP/IP-based networks. In addition, this course provides the conceptual foundation for later networking courses and introduces the concepts covered on the CompTIA Network+ Certification Exam (N10-007).

Software Lab - Access Fundamentals

This course consists on online training and assessment in Microsoft Access. Students are introduced to database concepts, and review basic functionality for the end-user, including creating and modifying database tables, queries, reports and forms.

Software Lab - Computer Fundamentals

Through a combination of theory and hands-on-practice, this module examines the role and use of the computer in today’s workplace. Emphasis is placed on those computers outfitted with the Microsoft Windows operating system. Students will review basic computer concepts, Windows OS usage, and complete hands-on training exercises in business-standard software applications, including Microsoft Outlook and Microsoft Word. Keyboarding skills are also honed via daily keyboarding exercises and drills

Software Lab - PowerPoint Fundamentals

This course consists on online training and assessment in Microsoft PowerPoint. Students are introduced to essential tools for creating attractive, professional looking slideshow presentations, with a focus on creating and formatting slides, tables, charts, and shapes, as well adding animations and transitions to slideshows.

Software Lab - Word Fundamentals

This course consists on online training and assessment in Microsoft Word, and builds on the skills first introduced in Computer Fundamentals. Focus is on basic Word Processing skills, with emphasis on formatting text and paragraphs, inserting and modifying tables, inserting and modifying pictures, header and footer content, and page set-up features.

Software Lab - Excel Fundamentals

This course consists on online training and assessment in Microsoft Excel. Focus is on spreadsheet basics, with emphasis on creating, formatting and printing worksheets, creating formulas, sorting and filtering data, creating and modifying charts, and using basic mathematical and logical functions.

Student Success Strategies

In this orientation module, emphasis is placed on thinking about achieving success from Day One. This module stresses the importance of developing non-technical skills to enhance personal, academic, and career success. This includes understanding learning styles and honing practical study skills, such as memory, reading, note-and test-taking techniques. Personal exercises will focus on teamwork, decision making and problem solving skills, setting SMART goals and maintaining a positive attitude; techniques for managing change, stress and conflict will also be explored.

Technology Management for IT Professionals

Communication as well as time and project management skills are vital for success in today’s IT industry. Through the use of examples, demonstrations, projects and group activities, students will examine various communication, time and project management strategies and techniques that are commonly used within the IT industry. Moreover, this course introduces students to the concepts necessary to achieve the CompTIA IT Project+ certification (PK0-004)

Windows 10 Administration

This course introduces the skills and knowledge necessary to install, configure, administer, and support Microsoft Windows 10. In addition, you will learn about the various tools for administering, configuring, and troubleshooting Windows 10, as well as how to deploy and upgrade to Windows 10, configure disks, users, drivers, printers, network interfaces and security. This course is a prerequisite for all other Microsoft courses and covers the material tested on the Configuring Windows 10 Devices Certification Exam (70-697) and the Installing & Configuring Windows 10 Certification Exam (70-698) needed to obtain the Microsoft Certified Solutions Associate (MCSA): Windows 10 designation.

Windows PowerShell Scripting

This course provides students with the knowledge and skills necessary to write and maintain PowerShell scripts to automate all aspects of system administration for computers running the Microsoft Windows operating system. In addition to basic PowerShell concepts such as Cmdlets, Scripts and Pipelining, this course covers the interfaces built into the Windows operating system (eg. Windows Management Instrumentation - WMI and Active Directory Services Interfaces - ADSI) which scripts must call in order to manipulate the operating system. This course has been designed for system administrators and does not require an extensive background in programming.


Installing and Configuring Windows Server (70-740)

The goal of this course is to provide individuals who have successfully completed an introduction to Windows with an in depth look at the different installation and configuration tasks necessary to manage Windows Server 2016. These tasks include Windows Server deployment, storage configuration, Hyper-V virtualization configuration, as well as fault tolerance, maintenance and monitoring. Additionally, this course covers the material on the Microsoft Certified Solutions Associate (MCSA) certification exam 70-740: Installation, Storage, and Compute with Windows Server 2016. At course completion, you will complete a course survey at http://www.trios.com/coursesurvey.

A+

This course provides the essential skills required of a microcomputer hardware and software service technician and covers the concepts necessary to achieve the CompTIA A+ Certification (Exams 220-901 and 220-902). More specifically, students learn the features of various hardware devices, as well as their configuration, maintenance, and troubleshooting practices. In addition, students learn how to use, configure, upgrade, troubleshoot and maintain the Windows family of operating systems.

Cisco CCNA

This course introduces students to the configuration of Cisco technologies. More specifically, this course allows students to expand their understanding of the TCP/IP, switching and routing concepts learned in Network+ to apply Cisco technologies. In addition, this course covers the concepts tested on the Cisco Certified Network Associate (CCNA) certification exam (200-125)

Career Planning & Preparation - Level I

This module introduces tools for planning and preparing for a successful job search, so that students can maintain a career-focused approach throughout their education program. Students will learn about the "Hidden" Job Market and ways to access it in their upcoming job search, how to research opportunities and network for industry contacts, and use appropriate etiquette when communicating with prospective employers. Students will identify their personal skills, values and preferences for the workplace, begin preparation of a professional resume and references, and organize proof documents for their career portfolio. Class discussions on various self-management topics introduced in Student Success Strategies will round out this module, which is a pre-requisite for Career Planning and Preparation - Part II.

Career Planning & Preparation - Level II

This module continues to build on the concepts and skills introduced in Career Planning and Preparation - Part I. Students will learn how to conduct an effective job search and identify various methods of applying for work with today's technology. Students will create a personal list of "Top Employers" and target current industry opportunities, while finalizing their professional resume, portfolio and career correspondence. Students will learn to identify the different types and forms of interviews, practice responding to typical questions, and practice follow-up, evaluation and negotiation techniques they can use to ensure success. Self-management topics from Career Planning and Preparation - Part I will be reviewed, with a focus towards on-the-job success in both learner placements and post-graduate employment.

Field Placement - Network Support Specialist

At the successful completion of the classroom hours of this program, students will be placed on an internship at an outside organization. Students will have the opportunity to apply their new and developed skills in a real-world environment. Hosts include small, medium, and large organizations that have an Information Technology department, or organizations that provide technology and technology services.

Mobile Device Support

This course introduces students to the structure and function of ActiveSync and the BlackBerry Infrastructure, as well as the concepts and procedures required to support BlackBerry and non-BlackBerry smartphones in corporate and non-corporate environments.

Network+

In this course, students will learn the theory and concepts required to successfully administer and troubleshoot TCP/IP-based networks. In addition, this course provides the conceptual foundation for later networking courses and introduces the concepts covered on the CompTIA Network+ Certification Exam (N10-007).

Software Lab - Access Fundamentals

This course consists on online training and assessment in Microsoft Access. Students are introduced to database concepts, and review basic functionality for the end-user, including creating and modifying database tables, queries, reports and forms.

Software Lab - Computer Fundamentals

Through a combination of theory and hands-on-practice, this module examines the role and use of the computer in today’s workplace. Emphasis is placed on those computers outfitted with the Microsoft Windows operating system. Students will review basic computer concepts, Windows OS usage, and complete hands-on training exercises in business-standard software applications, including Microsoft Outlook and Microsoft Word. Keyboarding skills are also honed via daily keyboarding exercises and drills

Software Lab - PowerPoint Fundamentals

This course consists on online training and assessment in Microsoft PowerPoint. Students are introduced to essential tools for creating attractive, professional looking slideshow presentations, with a focus on creating and formatting slides, tables, charts, and shapes, as well adding animations and transitions to slideshows.

Software Lab - Word Fundamentals

This course consists on online training and assessment in Microsoft Word, and builds on the skills first introduced in Computer Fundamentals. Focus is on basic Word Processing skills, with emphasis on formatting text and paragraphs, inserting and modifying tables, inserting and modifying pictures, header and footer content, and page set-up features.

Software Lab - Excel Fundamentals

This course consists on online training and assessment in Microsoft Excel. Focus is on spreadsheet basics, with emphasis on creating, formatting and printing worksheets, creating formulas, sorting and filtering data, creating and modifying charts, and using basic mathematical and logical functions.

Student Success Strategies

In this orientation module, emphasis is placed on thinking about achieving success from Day One. This module stresses the importance of developing non-technical skills to enhance personal, academic, and career success. This includes understanding learning styles and honing practical study skills, such as memory, reading, note-and test-taking techniques. Personal exercises will focus on teamwork, decision making and problem solving skills, setting SMART goals and maintaining a positive attitude; techniques for managing change, stress and conflict will also be explored.

Technology Management for IT Professionals

Communication as well as time and project management skills are vital for success in today’s IT industry. Through the use of examples, demonstrations, projects and group activities, students will examine various communication, time and project management strategies and techniques that are commonly used within the IT industry. Moreover, this course introduces students to the concepts necessary to achieve the CompTIA IT Project+ certification (PK0-004)

Windows 10 Administration

This course introduces the skills and knowledge necessary to install, configure, administer, and support Microsoft Windows 10. In addition, you will learn about the various tools for administering, configuring, and troubleshooting Windows 10, as well as how to deploy and upgrade to Windows 10, configure disks, users, drivers, printers, network interfaces and security. This course is a prerequisite for all other Microsoft courses and covers the material tested on the Configuring Windows 10 Devices Certification Exam (70-697) and the Installing & Configuring Windows 10 Certification Exam (70-698) needed to obtain the Microsoft Certified Solutions Associate (MCSA): Windows 10 designation.

Windows PowerShell Scripting

This course provides students with the knowledge and skills necessary to write and maintain PowerShell scripts to automate all aspects of system administration for computers running the Microsoft Windows operating system. In addition to basic PowerShell concepts such as Cmdlets, Scripts and Pipelining, this course covers the interfaces built into the Windows operating system (eg. Windows Management Instrumentation - WMI and Active Directory Services Interfaces - ADSI) which scripts must call in order to manipulate the operating system. This course has been designed for system administrators and does not require an extensive background in programming.

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CAREER OPPORTUNITIES

The Network Support Specialist Diploma program will qualify grads to pursue positions such as Help Desk Support, Technical Field Services Representative, PC Support Technician, Desktop Support Technician, Desktop Deployment Specialist, Network Support Specialist or Network Support Technician.

FACT

As of April 2016, there was an increase of 3,270 jobs in the technical support division of the IT sector in Canada.
"Digital Economy Labour Market Monthly Snapshot." Monthly Snapshot (2016): n. pag. Http://www.ictc-ctic.ca/.

EMPLOYERS WHO HAVE RECENTLY HIRED EASTERN GRADS

  • BrunNet Inc.
  • Atlantic Business System
  • Advantage Hospitality Technologies
  • Xplornet Communications Inc.

CERTIFICATIONS

Students who successfully complete this program will be eligible to write certification exams leading to the following designations: CompTIA A+, CompTIA Network+, CompTIA IT Project+, Cisco CCNA.

The program also covered the material on the MCSA certification exam 70-410.

In total, students are provided with 8 certification exam vouchers to write the certifications they wish to pursue.

ADMISSION REQUIREMENTS

Grade 12 or equivalent or mature student status.  Please call the campus for more details.

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