Technology

Network Support Specialist

Play a crucial role in maintaining the security of a company’s networks through this effective diploma program.

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Type

Diploma

Duration

49 Weeks

Internship

Available

Program Outline

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About The Course

The Network Support Specialist diploma program provides training on popular technologies like Cisco routers and switches, Microsoft Exchange server, Microsoft SQL server, as well as administration using PowerShell scripts.

Career Opportunities

As a Network Support Specialist graduate, you will qualify for positions such as: Help Desk Support, Technical Field Services Representative, PC Support Technician, Desktop Support Technician, Desktop Deployment Specialist, Network Support Specialist, and Network Support Technician.

Employers Who Have Hired Eastern Grads

  •  Brunnet Inc.
  • Atlantic Business System
  • Advantage Hospitality Technologies
  • Xplornet Communications Inc. 

Salary

89 %

Employment Rate*

$ 26

Average Wage/hr**

$ 45

High Wage/hr**

*Employment Rate based on 2018 contactable Eastern graduates employed in a related field.

Source: workingincanada.gc.ca

NOC Code: 2281, 2282 - **Wage data is for employees in all ranges of experience in the field, rounded down to the nearest dollar, and based on Nova Scotia data. Local (or regional) income may vary.

Course Details

Are you interested in pursuing a career in computer and network-related administration? Do you want to be involved in managing IT-related projects in a corporate infrastructure? If so, the Network Support Specialist program can help you get ahead in your career.
Gain skills and knowledge in communications, support training, and popular operating systems, and learn how to configure computer and network technologies such as wireless and mobile devices.
Through courses like Mobile Device Support, Network+, and Technology Management for IT Professionals, you will cover all the foundations you need to prepare for success in the lucrative field of technology.

Students enrolled in the program receive:

  •  2-month field placement;
  •  8 free certification exam vouchers including designations from Microsoft, CompTIA, and Cisco.

Students who successfully complete this program will be eligible to write certification exams leading to the following designations: CompTIA A+, CompTIA Network+, CompTIA IT Project+, and Cisco CCNA. The program also covers the material on the MCSA certification exam 70-140.

Course Listings: Nova Scotia
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Icon-Quiz-Small Created with Sketch. Installing and Configuring Windows Server (70-740)
The goal of this course is to provide individuals who have successfully completed an introduction to Windows with an in depth look at the different installation and configuration tasks necessary to manage Windows Server 2016. These tasks include Windows Server deployment, storage configuration, Hyper-V virtualization configuration, as well as fault tolerance, maintenance and monitoring. Additionally, this course covers the material on the Microsoft Certified Solutions Associate (MCSA) certification exam 70-740: Installation, Storage, and Compute with Windows Server 2016. At course completion, you will complete a course survey at http://www.trios.com/coursesurvey.
Icon-Quiz-Small Created with Sketch. A+
This course introduces the essential operating system skills required of a computer support technician, and covers the skills necessary to achieve the 1000-series A+ Certification (exams 220-1001 and 220-1002). More specifically, students learn how to use, configure, upgrade, troubleshoot and maintain computer hardware alongside the Windows family of operating systems, as well as basic configuration of Linux, MacOS, and mobile operating systems.
Icon-Quiz-Small Created with Sketch. Cisco CCNA
This course introduces students to the configuration of Cisco technologies. More specifically, this course allows students to expand their understanding of the TCP/IP, switching and routing concepts learned in Network+ to apply Cisco technologies. In addition, this course covers the concepts tested on the Cisco Certified Network Associate (CCNA) certification exam (200-125)
Icon-Quiz-Small Created with Sketch. Career Planning & Preparation - Level I
This module introduces tools for planning and preparing for a successful job search, so that students can maintain a career-focused approach throughout their education program. Students will learn about the "Hidden" Job Market and ways to access it in their upcoming job search, how to research opportunities and network for industry contacts, and use appropriate etiquette when communicating with prospective employers. Students will identify their personal skills, values and preferences for the workplace, begin preparation of a professional resume and references, and organize proof documents for their career portfolio. Class discussions on various self-management topics introduced in Student Success Strategies will round out this module, which is a pre-requisite for Career Planning and Preparation - Part II.
Icon-Quiz-Small Created with Sketch. Career Planning & Preparation - Level II
This module continues to build on the concepts and skills introduced in Career Planning and Preparation - Part I. Students will learn how to conduct an effective job search and identify various methods of applying for work with today's technology. Students will create a personal list of "Top Employers" and target current industry opportunities, while finalizing their professional resume, portfolio and career correspondence. Students will learn to identify the different types and forms of interviews, practice responding to typical questions, and practice follow-up, evaluation and negotiation techniques they can use to ensure success. Self-management topics from Career Planning and Preparation - Part I will be reviewed, with a focus towards on-the-job success in both learner placements and post-graduate employment.
Icon-Quiz-Small Created with Sketch. Field Placement - Network Support Specialist
At the successful completion of the classroom hours of this program, students will be placed on an internship at an outside organization. Students will have the opportunity to apply their new and developed skills in a real-world environment. Hosts include small, medium, and large organizations that have an Information Technology department, or organizations that provide technology and technology services.
Icon-Quiz-Small Created with Sketch. Mobile Device Support
This course introduces students to the structure and function of ActiveSync and the BlackBerry Infrastructure, as well as the concepts and procedures required to support BlackBerry and non-BlackBerry smartphones in corporate and non-corporate environments.
Icon-Quiz-Small Created with Sketch. Network+
In this course, students will learn the theory and concepts required to successfully administer and troubleshoot TCP/IP-based networks. In addition, this course provides the conceptual foundation for later networking courses and introduces the concepts covered on the CompTIA Network+ Certification Exam (N10-007).
Icon-Quiz-Small Created with Sketch. Software Lab - Access Fundamentals
This course consists on online training and assessment in Microsoft Access. Students are introduced to database concepts, and review basic functionality for the end-user, including creating and modifying database tables, queries, reports and forms.
Icon-Quiz-Small Created with Sketch. Software Lab - Computer Fundamentals
Through a combination of theory and hands-on-practice, this module examines the role and use of the computer in today’s workplace. Emphasis is placed on those computers outfitted with the Microsoft Windows operating system. Students will review basic computer concepts, Windows OS usage, and complete hands-on training exercises in business-standard software applications, including Microsoft Outlook and Microsoft Word. Keyboarding skills are also honed via daily keyboarding exercises and drills
Icon-Quiz-Small Created with Sketch. Software Lab - PowerPoint Fundamentals
This course consists on online training and assessment in Microsoft PowerPoint. Students are introduced to essential tools for creating attractive, professional looking slideshow presentations, with a focus on creating and formatting slides, tables, charts, and shapes, as well adding animations and transitions to slideshows.
Icon-Quiz-Small Created with Sketch. Software Lab - Word Fundamentals
This course consists on online training and assessment in Microsoft Word, and builds on the skills first introduced in Computer Fundamentals. Focus is on basic Word Processing skills, with emphasis on formatting text and paragraphs, inserting and modifying tables, inserting and modifying pictures, header and footer content, and page set-up features.
Icon-Quiz-Small Created with Sketch. Software Lab - Excel Fundamentals
This course consists on online training and assessment in Microsoft Excel. Focus is on spreadsheet basics, with emphasis on creating, formatting and printing worksheets, creating formulas, sorting and filtering data, creating and modifying charts, and using basic mathematical and logical functions.
Icon-Quiz-Small Created with Sketch. Student Success Strategies
In this orientation module, emphasis is placed on thinking about achieving success from Day One. This module stresses the importance of developing non-technical skills to enhance personal, academic, and career success. This includes understanding learning styles and honing practical study skills, such as memory, reading, note-and test-taking techniques. Personal exercises will focus on teamwork, decision making and problem solving skills, setting SMART goals and maintaining a positive attitude; techniques for managing change, stress and conflict will also be explored.
Icon-Quiz-Small Created with Sketch. Technology Management for IT Professionals
Communication as well as time and project management skills are vital for success in today’s IT industry. Through the use of examples, demonstrations, projects and group activities, students will examine various communication, time and project management strategies and techniques that are commonly used within the IT industry. Moreover, this course introduces students to the concepts necessary to achieve the CompTIA IT Project+ certification (PK0-004)
Icon-Quiz-Small Created with Sketch. Windows 10 Administration
This course introduces the skills and knowledge necessary to install, configure, administer, and support Microsoft Windows 10. In addition, you will learn about the various tools for administering, configuring, and troubleshooting Windows 10, as well as how to deploy and upgrade to Windows 10, configure disks, users, drivers, printers, network interfaces and security. This course is a prerequisite for all other Microsoft courses and covers the material tested on the MD-100 and MD-101 certification exams required to obtain the Modern Desktop Administrator Associate (MDAA) designation.
Icon-Quiz-Small Created with Sketch. Windows PowerShell Scripting
This course provides students with the knowledge and skills necessary to write and maintain PowerShell scripts to automate all aspects of system administration for computers running the Microsoft Windows operating system. In addition to basic PowerShell concepts such as Cmdlets, Scripts and Pipelining, this course covers the interfaces built into the Windows operating system (eg. Windows Management Instrumentation - WMI and Active Directory Services Interfaces - ADSI) which scripts must call in order to manipulate the operating system. This course has been designed for system administrators and does not require an extensive background in programming.
Admission Requirements
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High school graduation diploma or equivalent, or Mature Student status.

Career Quiz

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Success Stories

“I love this school! I'd recommend it to anyone. Love the hours. Love the staff! And best of all, there's small classes to make for better learning experience with more one on one teacher time if needed.”

Natalie

2019