Home Support Worker

As the Canadian population ages, the need for homecare workers will dramatically increase. Our hands-on training for this growing field will provide you with the experiential learning you need to successfully care for clients of all ages. Plus, avail of financial assistance to fully cover your tuition when you start training this fall.

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18 Weeks


3 Weeks

Program Outline

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About The Program

In collaboration with the National Association of Career Colleges (NACC) the Home Support Worker (HSW) program will train and educate students with the necessary tools and skills to deliver appropriate, timely, and respectful client-focused care. The HSW program is an intensive 18-week long program allowing students to train to become job-ready in just a little over 5 months. Students will learn PSW foundations, about the human body and brain, mental health, nutrition and implement a care plan.

Plus, you may be eligible for full-tuition coverage when you start your program. The funding may also pay for your transportation, living expenses, and childcare costs. Submit the Request Info form now or read our Free Tuition page to learn more.

Career Opportunities

The demand for Home Support Workers has increased dramatically across Canada, especially as a result of the COVID-19 pandemic. To this end, career paths are wide and varied. Successful graduates can expect careers in the healthcare sector, particularly in community and private home care. HSWs can therefore work in roles as Resident Care Attendant, Personal Care Assistant or Attendant, Home Care Worker, Personal Support or Care Aide. Each healthcare employer may have different job titles for the same scope of duties in this career.

Employers Who Have Hired Eastern Grads

  •  St. John Regional Hospital
  •  John Howard Society
  • Curious Kids
  • Horizon Health Network
  • York Care Centre
  • Kindred Home Care
  • Pine Grove Nursing Home
  • Villa du Repos
  • MacDonald Centre for Independent Living
  • Shannex


100 %

Employment Rate*

$ 14

Average Wage/hr**

$ 17

High Wage/hr**

*Employment Rate based on 2019 contactable Eastern graduates employed in a related field.


NOC Code: 4412 - **Wage data rounded down to the nearest dollar, and based on New Brunswick data. Local (or regional) income may vary. Last updated in July, 2021.

Program Details

As the Canadian population ages and the healthcare industry continues to work reduce the effects of the COVID-19 pandemic, the demand for homecare workers is rapidly increasing. Now is the time to get involved in this essential line of work.

The Home Support Worker Program is delivered by qualified professionals who have worked in the field and bring their real-world experience to the classroom. Students will learn the most up to date industry practices in homecare and can apply these skills in a home-based setting or healthcare organization. Our curriculum will teach students to learn and understand the principles of client-centered versus client-directed care, emphasizing the individuality of the client and his/her relationship with family, friends, and others. Classes will train graduates to work with clients with dementia or other cognitive impairment diseases, mental health issues, newborns and children of all ages, the elderly, persons with disabilities, those recovering from illness, surgery or injuries and their families.

Students enrolled in this program receive:

  • Certificate of program completion
  • Standard First Aid and CPR Level C
  • Gentle Persuasive Approach Certificate
  • Advanced Standing into our Personal Support Worker Diploma program
  • Clinical placement
  • Entry point into a career in the growing Healthcare field
Course Listings: New Brunswick
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Icon-Quiz-Small Created with Sketch. Body Systems
This module will introduce the student to the basics of anatomy and physiology. Students will gain an understanding of human body systems in order to apply the knowledge in their daily work as a Personal Support Worker (PSW)/Home Support Worker (HSW). The following body systems will be covered in the module: the muscular-skeletal, digestive, urinary, integumentary, reproductive, cardiovascular, respiratory, nervous, and endocrine. This module will also address the common disorders and age-related changes for each body system.
Icon-Quiz-Small Created with Sketch. Care Planning, Restorative Care, documentation, Working in the Community
Support of various types is the main function of the PSW/HSW. Yet, support is more than providing help. It relies on a number of factors not the least of which are skill and sensitivity. This module builds on the materials presented in the introductory module, PSW/HSW fundamentals. It identifies the support to be provided, the significance of the support to the client and of the need for the support. Supporting the client to regain routine abilities by relearning and issues of rights of the client as a receiver of support will be presented. The care plan or service contract is the framework within which the worker provides support to the client. The worker must know the purpose of planning, the ways in which planning is done and the persons who are involved, including client, support worker, care givers and professionals. As members of the support team, PSWs/HSWs will learn about implementing parts of the care plan and communicating information accurately and without judgement. These activities are conducted in accordance with employer guidelines [agency or client]. Students will also be introduced to working in a community health care environment, providing support to patients and families in communities including individual homes, Retirement Homes, Long Term Care Facilities, Acute Care settings and Acquired Brain Injury Programs.
Icon-Quiz-Small Created with Sketch. Career Management
Our Career Management program introduces students to the strategies and components of an effective job search, including self-marketing and awareness, skills inventory, job search tools and the job market. The Career Management course is delivered by our on-campus Career Services Team who are there throughout the job search to assist and mentor students towards achieving their ultimate goal of employment in their field of study. Our Team of Career Services Professionals maintain relationships in their communities with key employers and organizations that recognize the value Eastern College graduates have to offer. The skills learned throughout Career Management at Eastern College will continue to serve students in their job search as they navigate their new careers.
Icon-Quiz-Small Created with Sketch. Cognitive and Mental Health Issues and Brain Injuries
Personal Support Workers/Home Support Workers recognize that behaviors or changes in behavior can be related to illness or other conditions such as cognitive impairment, brain injuries, substance abuse, or mental illness. They use approaches and techniques to assist clients with these conditions in keeping with the care/support plan and report observations to the appropriate team member. They also identify factors that can increase the risk of suicide and recognize signs of possible suicidal behavior. This module introduces students to common psychiatric conditions [affective disorders and schizophrenia], substance abuse, cognitive impairment and brain injuries. The possibility of multiple conditions such as Alzheimer’s Disease and depression will be discussed. The role of the family caregiver as well as the importance of observation, documentation and reporting will be reviewed.
Icon-Quiz-Small Created with Sketch. CPR and First Aid
This workshop provides participants with comprehensive First Aid and CPR techniques and knowledge to respond to emergencies in the home or workplace. Several topics are covered from basic first aid such as cardiovascular and breathing emergencies, Standard First Aid and CPR Level C, bone and joint injuries and severe bleeding. Upon successful completion of this workshop, students will achieve Standard First Aid and CPR Level C.
Icon-Quiz-Small Created with Sketch. Assisting the Dying Person
In this module, students discuss the concept of dying as a part of life and the possible impact of life- threatening illness on the person and family. Students will also examine personal beliefs about life threatening illness, dying, and the provision of support to the dying person and their family and friends. Assisting the dying person to maintain a desired lifestyle and respecting their right to make decisions with regard to support are also discussed. Specific approaches within the scope of the support worker to reduce discomfort or pain within the context of a plan of support /care are covered. Care of the person at the time of death, care of the body after death, as well as any procedures that must be followed are discussed.
Icon-Quiz-Small Created with Sketch. HSW Clinical Placement (Facility & Community)
The placements are provided in a community or with a home care agency. Placements offers students the opportunity to gain knowledge and skills through experiential learning. The clinical training component includes full-time hours in acute care, long term care and community that is instructor-led and community and long-term care with the training host. The shift rotation may vary from 7.5 to 12-hour shifts, scheduled throughout a 24/7 work week. The training host does not provide remuneration for the clinical training.
Icon-Quiz-Small Created with Sketch. Soft Skills Solutions
This workshop will introduce the student to some of the foundation skills valued in the workplace. Communication, teamwork, problem-solving and critical thinking are discussed and explored with professional techniques highlighted and practiced. Successfully working with diverse populations is a key focus of this course.
Icon-Quiz-Small Created with Sketch. Assisting with Personal Hygiene
PSWs/HSWs must have the knowledge skill, sensitivity to provide appropriate assistance to another person since significant number of clients for whom they provide service have disabilities that affect their ability to look after their personal hygiene. The PSW/HSW will assist clients with all activities or routines of daily living. These tasks include bathing, grooming, mobility considerations, toileting, and skin care. This module will consider caring for the ill, disabled, injured, and or confused patient, frailness, dignity levels of independence will be considered. Personal hygiene involves personal safety, self-esteem and dignity considerations. Knowledge about the structure, function, aging changes, and common conditions of the skin are reinforced. Personal Care measures around the clock will be considered. A focus on humanistic health care will build the foundation of this module. Oral care, perineal care, infection control, bathing techniques, grooming, dressing, bed making, shaving, hair care, skin care and much more will be covered.
Icon-Quiz-Small Created with Sketch. Abuse and Neglect
This module introduces students to the concepts of family violence and abuse including its possible signs, as well as appropriate actions to be taken if abuse is suspected, including legal requirements. Personal beliefs and attitudes about family violence and abuse are examined as is the concept of worker abuse of the client. Finally abuse of the worker is discussed. PSWs/HSWs identify the concept of abuse and are able to recognize both causes and indicators. They are able to identify the requirements of legislation and to respond in accordance with legislation, employer policies and provisions of the service contract or support plan. They also recognize that the PSW/HSW may also be the focus of abuse.
Icon-Quiz-Small Created with Sketch. PSW Foundations
This module provides an overview of the Personal Support Worker (PSW)/Home Support Worker (HSW) role in a variety of settings. Students will learn the principles of client-centered versus client-directed care, emphasizing the individuality of the client and his/her relationship with family, friends, and others. This module introduces the concept of individuality of all persons, their experiences, rights, interests, beliefs, and needs. Students will be introduced to the role and scope of responsibilities of PSWs/HSWs, including the variety of settings, work relationships, stress and time management, and applicable legislation. Consequences of exceeding the scope of the PSW/HSW role will also be covered. This module will also introduce students to interpersonal skills and communications, including conflict resolution and problem solving.
Icon-Quiz-Small Created with Sketch. Household Management, Nutrition and Hydration
In this module the students will learn to assist clients with their nutritional needs, household activities and household management according to client preferences, comfort, safety, within employer guidelines. Nutritional needs including planned balanced nutrition, menus, preparation of shopping lists shopping, safe handling of food, storage, and specific cooking techniques. Special dietary needs of infants, pregnant and nursing mothers, persons with specific conditions [diabetes, feeding tubes, etc.] as well as persons with specific cultural and religious preferences will be addressed. Students will have the opportunity to practice and demonstrate skills.
Icon-Quiz-Small Created with Sketch. Safety and Mobility
This module deals with aspects of safety as they relate to both the consumer/client and the worker. One of the fundamental activities of the Personal Support Worker/Home Support Worker is assisting the consumer/client with routine activities of living. It is essential that the PSW/HSW provide assistance in a manner that is effective, safe, and provides for client comfort. As part of this, the PSW/HSW must be aware of potential risks posed by unsafe equipment or settings and the appropriate actions to take if unsafe situations are identified. Infection control methods will be taught, as infections can cause distress for both the consumer/client and the worker. This module will also discuss body mechanics as well as consistency in transferring, lifting techniques, and the use of equipment to increase safety and reduce client anxiety, confusion, and dependency. Students will also learn the importance of proper positioning in a bed or chair for the comfort and safety of the client.
Admission Requirements
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  • High school graduation or equivalent. For those without high school completion, please refer to the Program Overview at the top of this page or speak to your Education Consultant.
  • Clear Conduct Certificate
  • Vulnerable Sector Search
  • Clear medical certificate indicating current immunization and free from communicable diseases
  • Demonstrated fluency in English (oral and written)



Career Quiz

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Success Stories

“Love this place-great staff and instructors who help you in all areas for success. If you go to class, do homework and participate, you will do well. Great bunch of people!”