Home Support Worker

As the Canadian population ages, the need for homecare workers is also dramatically increasing. Our hands-on training for this growing field will provide you with the experiential learning you need to successfully care for clients of all ages. Plus, avail of financial assistance to fully cover your tuition.

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    Area of Interest is required
    In-Class: Instructor-led classes held in-person at one or more of our 4 campuses.
    Hybrid: Instructor-led classes on a set schedule held remotely on video over the Internet, with some courses delivered in-person at one of our 4 campuses.
    Remote: Instructor-led classes on a set schedule, held remotely live on video over the Internet.
    Online: Flexible schedule with a set weekly pace and the support of facilitators when you need it; delivered over the Internet.
    Preferred Method of Learning is required
    Campus is required
    Consent is required




    22 Weeks


    3 Weeks

    Program Outline

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    About The Program

    In collaboration with the National Association of Career Colleges (NACC) the Home Support Worker (HSW) program will train and educate students with the necessary tools and skills to deliver appropriate, timely, and respectful client-focused care. The HSW program is an intensive 22-week long program allowing students to train to become job-ready in just a little over 5 months. Students will learn PSW foundations, about the human body and brain, mental health, nutrition and implement a care plan.

    Plus, you may be eligible for full-tuition coverage when you start your program. The funding may also pay for your transportation, living expenses, and childcare costs. Submit the Request Info form now or read our Free Tuition page to learn more.

    Career Opportunities

    The demand for Home Support Workers has increased dramatically across Canada, especially as a result of the COVID-19 pandemic. To this end, career paths are wide and varied. Successful graduates can expect careers in the healthcare sector, particularly in community and private home care. HSWs can therefore work in roles as Resident Care Attendant, Personal Care Assistant or Attendant, Home Care Worker, Personal Support or Care Aide. Each healthcare employer may have different job titles for the same scope of duties in this career.

    Employers Who Have Hired Eastern Grads

    •  St. John Regional Hospital
    •  John Howard Society
    • Curious Kids
    • Horizon Health Network
    • York Care Centre
    • Kindred Home Care
    • Pine Grove Nursing Home
    • Villa du Repos
    • MacDonald Centre for Independent Living
    • Shannex


    100 %

    Employment Rate*

    $ 14

    Average Wage/hr**

    $ 16

    High Wage/hr**

    *Employment Rate based on 2021 contactable Eastern graduates employed in a related field within 12 months.


    NOC Code: 4412 - **Wage data rounded down to the nearest dollar and based on New Brunswick data. Average wage doesn't reflect the starting salary but represents the middle value between lowest to highest wages. Local (or regional) income may vary. Last updated in Dec 2022.

    Available Learning Options

    At Eastern College, you can choose the learning option that meets your needs. This program is currently available in:


    Instructor-led classes held in-person at one or more of our 4 campuses.

    Home Support Worker

    Duration: 22 Weeks

    Internship: 3 Weeks

    Program Outline NB


    Instructor-led classes on a set schedule held remotely on video over the Internet, with some courses delivered in-person at one of our 4 campuses.

    Home Support Worker

    Duration: 22 Weeks

    Internship: 3 Weeks

    Program Outline NB

    Program Details

    As the Canadian population ages, the demand for homecare workers is rapidly increasing. Now is the time to get involved in this essential line of work.

    The Home Support Worker Program is delivered by qualified professionals who have worked in the field and bring their real-world experience to the classroom. Students will learn the most up to date industry practices in homecare and can apply these skills in a home-based setting or healthcare organization. Our curriculum will teach students to learn and understand the principles of client-centered versus client-directed care, emphasizing the individuality of the client and his/her relationship with family, friends, and others. Classes will train graduates to work with clients with dementia or other cognitive impairment diseases, mental health issues, newborns and children of all ages, the elderly, persons with disabilities, those recovering from illness, surgery or injuries and their families.

    Students enrolled in this program receive:

    • Certificate of program completion
    • Standard First Aid and CPR Level C
    • Gentle Persuasive Approach Certificate
    • Advanced Standing into our Personal Support Worker Diploma program
    • Clinical placement
    • Entry point into a career in the growing Healthcare field
    Course Listings: New Brunswick
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    Icon-Quiz-Small Created with Sketch. Body Systems
    This module will introduce the student to the basics of anatomy and physiology. Students will gain an understanding of human body systems in order to apply the knowledge in their daily work as a Personal Support Worker (PSW)/Home Support Worker (HSW). The following body systems will be covered in the module: the muscular-skeletal, digestive, urinary, integumentary, reproductive, cardiovascular, respiratory, nervous, and endocrine. This module will also address the common disorders and age-related changes for each body system.
    Icon-Quiz-Small Created with Sketch. Care Planning, Restorative Care, documentation, Working in the Community
    Support of various types is the main function of the PSW/HSW. Yet, support is more than providing help. It relies on a number of factors not the least of which are skill and sensitivity. This module builds on the materials presented in the introductory module, PSW/HSW fundamentals. It identifies the support to be provided, the significance of the support to the client and of the need for the support. Supporting the client to regain routine abilities by relearning and issues of rights of the client as a receiver of support will be presented. The care plan or service contract is the framework within which the worker provides support to the client. The worker must know the purpose of planning, the ways in which planning is done and the persons who are involved, including client, support worker, care givers and professionals. As members of the support team, PSWs/HSWs will learn about implementing parts of the care plan and communicating information accurately and without judgement. These activities are conducted in accordance with employer guidelines [agency or client]. Students will also be introduced to working in a community health care environment, providing support to patients and families in communities including individual homes, Retirement Homes, Long Term Care Facilities, Acute Care settings and Acquired Brain Injury Programs.
    Icon-Quiz-Small Created with Sketch. Cognitive and Mental Health Issues and Brain Injuries
    Personal Support Workers/Home Support Workers recognize that behaviors or changes in behavior can be related to illness or other conditions such as cognitive impairment, brain injuries, substance abuse, or mental illness. They use approaches and techniques to assist clients with these conditions in keeping with the care/support plan and report observations to the appropriate team member. They also identify factors that can increase the risk of suicide and recognize signs of possible suicidal behavior. This module introduces students to common psychiatric conditions [affective disorders and schizophrenia], substance abuse, cognitive impairment and brain injuries. The possibility of multiple conditions such as Alzheimer’s Disease and depression will be discussed. The role of the family caregiver as well as the importance of observation, documentation and reporting will be reviewed.
    Icon-Quiz-Small Created with Sketch. Career Planning & Preparation - Level I
    This module introduces tools for planning and preparing for a successful job search, so that students can maintain a career-focused approach throughout their education program. Students will learn about the "Hidden" Job Market and ways to access it in their upcoming job search, how to research opportunities and network for industry contacts, and use appropriate etiquette when communicating with prospective employers. Students will identify their personal skills, values and preferences for the workplace, begin preparation of a professional resume and references, and organize proof documents for their career portfolio. Class discussions on various self-management topics introduced in Student Success Strategies will round out this module, which is a pre-requisite for Career Planning and Preparation - Part II.
    Icon-Quiz-Small Created with Sketch. Career Planning & Preparation - Level II
    This module continues to build on the concepts and skills introduced in Career Planning and Preparation - Part I. Students will learn how to conduct an effective job search and identify various methods of applying for work with today's technology. Students will create a personal list of "Top Employers" and target current industry opportunities, while finalizing their professional resume, portfolio and career correspondence. Students will learn to identify the different types and forms of interviews, practice responding to typical questions, and practice follow-up, evaluation and negotiation techniques they can use to ensure success. Self-management topics from Career Planning and Preparation - Part I will be reviewed, with a focus towards on-the-job success in both learner placements and post-graduate employment.
    Icon-Quiz-Small Created with Sketch. CPR and First Aid
    This workshop provides participants with comprehensive First Aid and CPR techniques and knowledge to respond to emergencies in the home or workplace. Several topics are covered from basic first aid such as cardiovascular and breathing emergencies, Standard First Aid and CPR Level C, bone and joint injuries and severe bleeding. Upon successful completion of this workshop, students will achieve Standard First Aid and CPR Level C.
    Icon-Quiz-Small Created with Sketch. Digital Literacy for Professionals
    This course has four units that introduces you to the fundamental concepts and principles of learning and working in a digital environment. The first unit introduces you to using devices and handling information with topics on operating systems (Windows, MAC, and Linux), computer organization (folder management and naming conventions), cloud storage (including Microsoft OneDrive), types of web browsers including Google Chrome, Mozilla Firefox, and Apple Safari), and fundamental troubleshooting. In the second unit, you will become familiar with creating and editing information through learning about file formats (pdf, mp4, docx), productivity (including iWork and Microsoft Office Suite) and creativity (Adobe, Canva, iMovie) platforms, and basic introduction to Microsoft Word, Excel, and PowerPoint. The third unit on communicating and collaborating will introduce you to web conferencing applications (Slack, Zoom, Microsoft Teams), mail applications (including Microsoft Outlook and Gmail,), project management tools (Trello, Asana), and time management tools (including Todoist, Outlook Calendar, and iCal), and building rapport virtually. In the final unit, you will gain an understanding on netiquette, cybersecurity, and digital wellness. After completing this course, you will have enhanced digital literacy skills as a professional in the working and learning environment.
    Icon-Quiz-Small Created with Sketch. Assisting the Dying Person
    In this module, students discuss the concept of dying as a part of life and the possible impact of life- threatening illness on the person and family. Students will also examine personal beliefs about life threatening illness, dying, and the provision of support to the dying person and their family and friends. Assisting the dying person to maintain a desired lifestyle and respecting their right to make decisions with regard to support are also discussed. Specific approaches within the scope of the support worker to reduce discomfort or pain within the context of a plan of support /care are covered. Care of the person at the time of death, care of the body after death, as well as any procedures that must be followed are discussed.
    Icon-Quiz-Small Created with Sketch. HSW Clinical Placement (Facility & Community)
    The placements are provided in a community or with a home care agency. Placements offers students the opportunity to gain knowledge and skills through experiential learning. The clinical training component includes full-time hours in acute care, long term care and community that is instructor-led and community and long-term care with the training host. The shift rotation may vary from 7.5 to 12-hour shifts, scheduled throughout a 24/7 work week. The training host does not provide remuneration for the clinical training.
    Icon-Quiz-Small Created with Sketch. Soft Skills Solutions
    This workshop will introduce the student to some of the foundation skills valued in the workplace. Communication, teamwork, problem-solving and critical thinking are discussed and explored with professional techniques highlighted and practiced. Successfully working with diverse populations is a key focus of this course.
    Icon-Quiz-Small Created with Sketch. Assisting with Personal Hygiene
    PSWs/HSWs must have the knowledge skill, sensitivity to provide appropriate assistance to another person since significant number of clients for whom they provide service have disabilities that affect their ability to look after their personal hygiene. The PSW/HSW will assist clients with all activities or routines of daily living. These tasks include bathing, grooming, mobility considerations, toileting, and skin care. This module will consider caring for the ill, disabled, injured, and or confused patient, frailness, dignity levels of independence will be considered. Personal hygiene involves personal safety, self-esteem and dignity considerations. Knowledge about the structure, function, aging changes, and common conditions of the skin are reinforced. Personal Care measures around the clock will be considered. A focus on humanistic health care will build the foundation of this module. Oral care, perineal care, infection control, bathing techniques, grooming, dressing, bed making, shaving, hair care, skin care and much more will be covered.
    Icon-Quiz-Small Created with Sketch. Abuse and Neglect
    This module introduces students to the concepts of family violence and abuse including its possible signs, as well as appropriate actions to be taken if abuse is suspected, including legal requirements. Personal beliefs and attitudes about family violence and abuse are examined as is the concept of worker abuse of the client. Finally abuse of the worker is discussed. PSWs/HSWs identify the concept of abuse and are able to recognize both causes and indicators. They are able to identify the requirements of legislation and to respond in accordance with legislation, employer policies and provisions of the service contract or support plan. They also recognize that the PSW/HSW may also be the focus of abuse.
    Icon-Quiz-Small Created with Sketch. PSW Foundations
    This module provides an overview of the Personal Support Worker (PSW)/Home Support Worker (HSW) role in a variety of settings. Students will learn the principles of client-centered versus client-directed care, emphasizing the individuality of the client and his/her relationship with family, friends, and others. This module introduces the concept of individuality of all persons, their experiences, rights, interests, beliefs, and needs. Students will be introduced to the role and scope of responsibilities of PSWs/HSWs, including the variety of settings, work relationships, stress and time management, and applicable legislation. Consequences of exceeding the scope of the PSW/HSW role will also be covered. This module will also introduce students to interpersonal skills and communications, including conflict resolution and problem solving.
    Icon-Quiz-Small Created with Sketch. Household Management, Nutrition and Hydration
    In this module the students will learn to assist clients with their nutritional needs, household activities and household management according to client preferences, comfort, safety, within employer guidelines. Nutritional needs including planned balanced nutrition, menus, preparation of shopping lists shopping, safe handling of food, storage, and specific cooking techniques. Special dietary needs of infants, pregnant and nursing mothers, persons with specific conditions [diabetes, feeding tubes, etc.] as well as persons with specific cultural and religious preferences will be addressed. Students will have the opportunity to practice and demonstrate skills.
    Icon-Quiz-Small Created with Sketch. Safety and Mobility
    This module deals with aspects of safety as they relate to both the consumer/client and the worker. One of the fundamental activities of the Personal Support Worker/Home Support Worker is assisting the consumer/client with routine activities of living. It is essential that the PSW/HSW provide assistance in a manner that is effective, safe, and provides for client comfort. As part of this, the PSW/HSW must be aware of potential risks posed by unsafe equipment or settings and the appropriate actions to take if unsafe situations are identified. Infection control methods will be taught, as infections can cause distress for both the consumer/client and the worker. This module will also discuss body mechanics as well as consistency in transferring, lifting techniques, and the use of equipment to increase safety and reduce client anxiety, confusion, and dependency. Students will also learn the importance of proper positioning in a bed or chair for the comfort and safety of the client.
    Icon-Quiz-Small Created with Sketch. Student Success Strategies
    In this orientation module, emphasis is placed on thinking about achieving success from Day One. This module stresses the importance of developing non-technical skills to enhance personal, academic, and career success. This includes understanding learning styles and honing practical study skills, such as memory, reading, note-and test-taking techniques. Personal exercises will focus on teamwork, decision making and problem solving skills, setting SMART goals and maintaining a positive attitude; techniques for managing change, stress and conflict will also be explored.
    Admission Requirements
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    • High school graduation or equivalent. For those without high school completion, please refer to the Program Overview at the top of this page or speak to your Education Consultant.
    • Clear Conduct Certificate
    • Vulnerable Sector Search
    • Clear medical certificate indicating current immunization and free from communicable diseases
    • Demonstrated fluency in English (oral and written)



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